Call Center Solutions
Mitel Contact Center Solutions enable you to enhance customer service while minimizing contact center costs. They allow businesses to handle customer inquiries quickly and efficiently, and empower managers to improve business processes.
Businesses come in all sizes and their contact center requirements and capabilities vary greatly. To meet the scale, feature and price point requirements of all formal contact centers Mitel’s Contact Center Solutions are offered in two packages:
Mitel Contact Center Enterprise Edition
Mitel Contact Center Enterprise Edition is ideal for sophisticated contact centers of all sizes; it meets the advanced requirements of small, single-site contact centers, and seamlessly scales to address the needs of distributed, multi-site, virtual contact centers. Designed to ensure business continuity, it is a robust solution that delivers resiliency and high availability. It delivers:
- Extensive custom reporting
- Sophisticated routing and highly customized interactive voice response (IVR)
- Customized integrations for customer relationship management (CRM) and workforce management (WFM)
- Resiliency and high availability
- Support for distributed, multi-site, virtual deployments
Mitel Contact Center Business Edition
Mitel Contact Center Business Edition is designed for single-site contact centers with 25 or fewer agents. This value-packed, out-of-the-box solution offers you a selection of the most frequently used applications from Mitel’s Contact Center portfolio. It delivers:
- Award-winning graphical agent desktop
- Core set of historical and real time reports
- Consolidated agent and queue management
- Rich voice automatic call distribution (ACD) functionality
- Intelligent, advanced call routing options and interactive voice response (IVR)