Nuance SpeechAttendant

Nuance SpeechAttendant™ is the industry's most accurate and natural speech enabled auto attendant solution. It allows callers to speak the name of a person, department, service, or location and be automatically transferred to the requested party—without the hassle of searching for phone numbers or waiting to speak to an operator. SpeechAttendant can route callers through menu-driven options (call trees) and provide frequently requested information such as operating hours, mailing address, and driving directions to callers.

Features and Benefits

• Decreases telecommunications costs by efficiently routing callers to their destination
• Eliminated hold times which increases caller satisfaction 
• Allows employees to redirect their phone calls to up to eight pre-defined phone numbers or by adding a specific phone number on the fly to ensure they are always reachable – regardless of their location 
• SpeechAttendant understands all sorts of regional accents as it includes the largest phonetic dictionary in the industry. 
• Available in US English, UK English, Australian English, Canadian French, European French, and American Spanish to support organizations with global locations 
• Can work in a bilingual environments to support organizations that use more than one language