Symposium Express

Contact Center - Express is a server-based software application that combines skill-based routing, call treatment flexibility, extensive management reporting and intuitive management tools to deliver a versatile and easily managed solution to departmental-level or smaller contact centers with up to 150 active agents. Contact Center - Express Release 4.2 is supported on the Meridian 1 and Succession 1000 platforms.

Key Features:

• Skill-based routing combines with call treatments configured to meet the needs of various customer segments, improving caller response and reducing handling time.
• Comprehensive management reporting tools offer real-time displays and historical reports reflecting contact center activity, agent performance, resource utilization and trends. The open database connectivity supports merging call data with other corporate data, thereby facilitating timely and informed operational decisions. 
• Windows-based, point-and-click management interface makes it easy to configure caller treatments, agent skill sets and resources that are in sync with business requirements. 
• Open interfaces provide integration with related applications, including reader boards, workforce management solutions, Computer Telephony Integration (CTI) and Interactive Voice Response (IVR). 
• Open architecture, flexible design and built-in scalability enable growth and adaptation to your company's evolving needs.