Intelligent Contact Center

Business Communications Manager Intelligent Contact Center provides the capabilities you would expect in large contact centers - advanced features such as real-time statistics and detailed reporting in a pay-as-you play business model. All skillsets or agents can be added as your business evolves and grows taking the traditional call center to a new level. All Business Communications Manager platforms come with the Intelligent Contact Center pre-loaded and can be easily activated by downloading a keycode; there’s no need to install additional software or hardware. Multimedia Contact Center enhances an Intelligent Contact Center by adding Web presence, converging Web pages and contact center agents for a unique, interactive customer experience.

Key Features:

• Intelligent Contact Center and Multimedia Contact Center are keycode options on Business Communications Manager 50, 200 and 400 requiring no additional hardware.
• Skill-based routing directs the caller to the appropriate support person for large contact center functionality at a small business price. 
• Intelligent routing based on source, destination, or caller input allows calls to be handled more efficiently. 
• Real-time and historical reporting provides accurate detailed reports for the Contact Center Supervisor. 
• Performance statics displayed on a wallboard and updated every few seconds allows supervisors and agents know how well the contact center is performing.