Excel Telecom’s certified and highly experienced technical department offers you the quality and dependability that your telephone system requires. When a problem arises, our support team can assist you over the phone and resolve the problem in minutes. If the problem cannot be resolved over the phone, we will dispatch a technician on-site to repair or replace the equipment. We also offer an emergency service 24 hours a day, 7 days a week for your peace of mind.

Whatever questions or problems you might have, we have the answer for you.

Excel Telecom highly recommends the extended warranty plan to all our customers because it is important to realize that although breakdowns are rare, they can be expensive to repair. Excel Telecom offers three extended service agreements; Platinum, Gold and Silver. The right service agreement plan for your company is determined by your business needs.


Service Agreement Benefits are:

Priority response time – Service agreement members will take priority in dispatching of calls.

Repair service calls – No material costs.

System replacement if equipment fails – Excel Telecom will provide a replacement system, thus eliminating “down time”.

Identification of line problems - Excel Telecom will report any line problems to Bell Canada on behalf of our customer and ensure the problem is resolved.

Remote programming – Resolving most programming questions without waiting for a technician visit, saving you time and money.

Coverage – 24 hours a day, 7 days a week.