The 5 BIG Benefits of Integrating Microsoft Teams into Your Phone System

In today’s fast-paced business world, staying connected with clients and employees is critical to success. Microsoft Teams has become a popular tool for instant messaging, video conferencing, and file sharing. However, it lacks a key component for seamless communication: a phone system. 

A cloud-based phone system with Teams integrations can provide your company with numerous benefits that can enhance your communication and productivity. We will go over some of the reasons why your company should consider using such a system. 

One Application  

When you integrate your phone system with Microsoft Teams, you are creating a more efficient communications solution. Because Teams lacks some essential communications functions, you are getting the best of both worlds with integration.  

Improved Call Quality 

A cloud-based phone system uses the internet to make calls, resulting in clearer and more reliable calls compared to traditional landlines. We know you already use the internet-based Teams application regularly.  The integration of your phone system with Teams means that you can make and receive calls directly from the Teams app, without having to switch between multiple applications and software. 

Seamless Integration with Microsoft Teams 

By integrating your phone system with Teams, you can access your contacts and view call history all in one place. Again, this can save time and increase efficiency, as you don’t have to switch between multiple applications to manage your calls. 

Improved Operations 

Along with the ease of only needing to use one application for your communications, overall operations are also simplified when you integrate Microsoft Teams with your cloud-based phone system. Call features, data collection, and security are all improved.  

Advanced Call Features  

A cloud-based phone system can offer advanced call features. These features can improve the quality of customer service, as well as provide a record of important calls for reference and training purposes. Some of these features include, but are not limited to:  

  • Call Forwarding. If you’re in a meeting or have your head down on a project, you can set a call forward rule to another teammate to handle a call for you. If you’re out on business, you can set your phone to send calls to your mobile device or a conference room. 
  • Simultaneous Ring. When someone is trying to call, you can have all your devices ring that are associated with the system. If using standalone Teams, the app will just try and reach you wherever the app is installed and open. If you’re on call in an essential role like tech support, this will come in handy, and you can set a timeframe of availability. 
  • Call Screening. When enabled, this feature requires the person to say their name, allowing you to make the decision to answer the call or not. 

Better Call Reporting with a Teams Integration 

Microsoft Teams doesn’t provide much in the way of advanced analytics and reporting on phone calls. A cloud-based phone system does. When you integrate the two, you will be able to access all of your reports and analytics through a single source. This can lead to better discussions and more informed decisions.  

Microsoft Teams Cloud Integration Adds a Level of Security 

Integrating Teams into your cloud system adds an extra layer of security. Most cloud-based systems use advanced security and encryption, while also following industry requirements like HIPAA or FINRA. This ensures your users are making and receiving secure calls following those standards. Your business is also protected by enterprise-grade, multi-layer security. 

Excel Telecom and Microsoft Teams 

If you’re looking to integrate into your Microsoft Teams platform, let us know. The experts at Excel Telecom know cloud telephony and can assist with every step of the process. That’s because cloud telephony is our passion! Contact us today and let’s start the conversation on how we can improve your business’s efficiency with Microsoft Teams integration.