Mitel & exCloud
Call Center Solutions

Your business depends on its customers. But your customers have more expectations than ever before. Today’s customers are everywhere, easily alternating between phone, email, SMS, online chat, social networks and face-to-face communications.

You need a call center solution that is just as flexible as your customers!

Giving customers the flexibility to contact you through their preferred method is crucial to retaining existing customers and attracting new ones. At the end of the day, customers want their interactions to be personal, and that’s exactly what an omnichannel customer experience provides.

exCloud Call Center Solution

Simplicity of an all-in-one

Everything you need to operate a world-class customer experience center, including integrated workflow designer, IVR, quality monitoring, workforce management tools, historical reports and dashboards, all in real time.

Design with ease

Take advantage of an intuitive drag-and-drop interface to create sophisticated interaction streams for all types of media without complex programming.

Pragmatic administration

Provide and manage all users or groups through the administration interface, reducing deployment time from days to minutes, without seeking help from the IT department.

Improved resolution rates from first contact

Agents work instantly with experts to resolve customer requests from the first contact, reducing customer interaction transfers and reminders.

Improve productivity

Productivity tools improve call management for the agents and supervisors.

Infinite scalability

Focus on simplified integration with existing systems through our REST APIs and easily add non-traditional channels like WhatsApp and IoT events to your workflows.

Mitel's Call Center Solution

Mitel’s call center solution are designed to improve customer experience by providing features that allow call center agents to handle a high volume of calls efficiently and effectively, while also providing customers with a personalized experience.

Mitel’s call center solutions also include analytics and reporting tools that help managers and supervisors monitor and improve the performance of their call center.

Hear What Others Are Saying About exCloud

Excel Telecom
Based on 38 reviews
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I've been a customer of Excel Telecom for over 5 years. Knowledgeable and experienced staff that understand my business needs. I highly recommend there services to anyone looking for telecom solutions.
eduardo millereduardo miller
13:37 06 Jan 22
Service is Stellar!!! and our Rep(s) is very knowledgeable.
Steve AngeliniSteve Angelini
18:41 05 Jan 22
As the IT Director of Peak Financial Group who is a long time customer of Excel Telecom, I can attest that Excel offers great and quick customer service. I am not always a fan of the Mitel product, but Excel Telecom seems to be able to resolve all issues in a fast, knowledgeable, courteous and professional way.
André R. FoisyAndré R. Foisy
14:41 10 Jun 21
Very friendly team who provide excellent service and support. Value for services is a big savings vs. Vidéotron. Overall they are a terrific vendor for our 10 retail locations
Elta LeakeyElta Leakey
15:58 12 Apr 21
Excellent service, highly responsive and great customer service! Asaf and his team are a pleasure to work with. Would highly recommend.