The importance of customers
Your business depends on its customers. But your customers have more expectations than ever before. Today’s customers are everywhere, easily alternating between phone, email, SMS, online chat, social networks and face-to-face communications.
Giving customers the flexibility to contact you through their preferred method is crucial to retaining existing customers and attracting new ones. At the end of the day, customers want their interactions to be personal, and that’s exactly what an omnichannel customer experience provides.
Simplicity of an all-in-one
Everything you need to operate a world-class customer experience center, including integrated workflow designer, IVR, quality monitoring, workforce management tools, historical reports and dashboards, all in real time.
Design with ease
Take advantage of an intuitive drag-and-drop interface to create sophisticated interaction streams for all types of media without complex programming.
Provide and manage all users or groups through the administration interface, reducing deployment time from days to minutes, without seeking help from the IT department.
Improved resolution rates from first contact
Agents work instantly with experts to resolve customer requests from the first contact, reducing customer interaction transfers and reminders.
Productivity tools improve call management for the agents and supervisors.
Focus on simplified integration with existing systems through our REST APIs and easily add non-traditional channels like WhatsApp and IoT events to your workflows.