Elevate Guest Satisfaction: How Mitel’s Phone Systems are Reshaping the Hospitality Industry

Gone are the days when traditional phone systems were sufficient to meet the evolving needs of the hospitality industry. Today, as guests demand seamless and personalized experiences, hotel administrators are turning to advanced communication solutions to stay ahead in the competitive landscape.  

Mitel’s on-premises telephony solutions offer a comprehensive suite of tools and services that enable hospitality facilities to streamline their communication infrastructure, boost staff efficiency, and ultimately enhance guest satisfaction. 

Today we will dive into the exciting world of telephony and explore the remarkable ways in which it is reshaping the hospitality industry. 

What are Unified Communications? 

In any hospitality facility where multiple people communicate every day, you will find there are different communication avenues used. From phones to messaging apps to video calling to collaboration apps, having every communication method separate can complicate your team’s communications instead of making them easier. That’s where on-premises unified solutions come in. 

When talking about Mitel’s on-premise telephony solutions, we are referring to a fully-fledged communication solution that integrates various communication and collaboration tools into a single platform through Mitel’s unique technology. 

Importance of Telephone Systems in Hospitality 

Unified Communications are a game-changer when it comes to communication, teamwork, and making guests happy. When hotels use Mitel’s phone solutions, they can communicate effectively across different channels, making operations run smoothly. It’s like having a centralized hub where all the communication happens, so hotel staff can respond faster to requests, and provide top-notch service to guests. It’s all about making things easier, faster, and more efficient for everyone involved. 

Now let’s keep diving deeper into what Mitel’s on-premise phone systems offer that make them the perfect communication system for those in hospitality! 

Telephony for Hospitality: Increased Mobility and Flexibility 

Mobility is a crucial aspect of the hospitality industry, catering to the needs of both staff members and guests. It refers to the ability to stay connected and productive while on the move, utilizing mobile devices like phones or tablets. In the context of hotels, mobility empowers staff members to provide efficient and personalized service by enabling real-time communication and access to guest information, regardless of their location within the hotel premises. 

So, how do Mitel’s phone systems support mobility? Here are a few examples: 

  • Wireless Wi-Fi Tools: Document sharing, real-time collaboration on projects, and integrated task management can be done from anywhere on-site with a Wi-Fi enabled device.  
  • Unified Messaging: Unified messaging capabilities, consolidating different communication channels, such as email, voicemail, and instant messaging, into a single interface simplifies official duties. 

Telephony for Hospitality: Scalability and Cost-effectiveness 

Scalability is another trend driving the hospitality industry to cloud telephony. This industry is fast-paced and ever-changing, and having the ability to add and remove users as needed without extra costs nor any difficulty is often what hotel managers find the most helpful feature of a unified phone system.  

As administrators are able to scale up or down depending on the business needs, they are also able to effectively manage costs. Not to mention, these services are a cost-effective choice over traditional phone systems, as they require no extra expensive equipment, no hefty installation costs, and monthly payments without hidden costs. 

Telephony for Hospitality: Collaboration and Communication 

Collaboration and communication are a big part of daily life in hospitality. From the front desk to housekeeping, from concierge to food service, smooth collaboration ensures that guests receive prompt and accurate assistance, creating a positive and memorable stay. Mitel’s phone systems can play a significant role in facilitating collaboration and communication in hospitality. 

Here are a few examples of how our telephony enhances collaboration and communication in hospitality: 

  • Conferencing: This feature enables teams to hold virtual meetings, brainstorm ideas, discuss important matters, and make collective decisions. Group conferencing promotes efficient teamwork, enhances communication, and saves time and resources by eliminating the need for in-person meetings, especially when staff members are spread across different areas or properties. 
  • Call routing: Call routing is particularly useful in a hotel environment where guests may need assistance or have specific requests. Intelligent call routing ensures that incoming calls are directed to the right department or staff member based on predefined rules. 
  • Emergency calling: This functionality directs outgoing emergency calls to relevant authorities, ensuring prompt assistance. You’ll be able to keep guests and staff safe by enabling a swift response from police, fire departments, and first responders when an emergency arises at your business premises. 
  • Visual Voicemail: In a fast-paced hospitality environment, where staff members may be constantly on the move or unable to access their voicemail, this feature ensures that important messages are not missed. By providing an instant overview of your voicemails, it’s easy to prioritize important ones without following a chronological order. With features like transcripts and icons, you can quickly grasp the content of messages and take necessary actions promptly.

Telephony for Hospitality: Security and Compliance 

Ensuring security and compliance is a critical priority for those in the hospitality industry. In places where important guest information is being shared amongst staff, it is essential to ensure that information isn’t being threatened by any third parties. 

Here are examples of how Mitel’s telephony can support security and compliance in hospitality: 

  • Compliance with regulations: Cloud telephony can help institutions comply with regulations such as FERPA, HIPAA, and PCI-DSS by providing compliance features such as call recording and logging. Most importantly, Mitel’s solutions use encrypted technology to protect the information you share. This means it converts information or data into a coded form to keep it from unauthorized access or use. 
  • Authentication: Features such as two-factor authentication help prevent unauthorized access to sensitive information. Multi-factor authentication ensures that only the person with the correct answers gets access to data. 
  • Secure messaging: Secure messaging services allow staff to send any information over text without having to worry about data breaches. This is achieved by using the same encryption technology we mentioned above.  

ExcelTelecom, Your Best Choice in Cloud Telephony for Hospitality  

Don’t miss out on this game-changing technology – dive into our blog now and embrace the future of hospitality! Let Mitel propel your hotel to new heights of success and leave your competition in awe. ExcelTelecom has a team of communication experts who can help guide you toward the best service for your business! Contact us today, and let’s get the conversation started.