A Business Guide to SIP Lines

Businesswoman using SIP lines

There’s no denying that the popularity of cloud, VoIP, and other internet-based communications solutions have skyrocketed over the last few years. Solutions like cloud PBX and VoIP systems kept businesses running during the pandemic, and allows over 30% of Canadian employees to work remotely full-time, boosting their mental health and their overall productivity! All because […]

Future-Proof Your Workplace with A Unified Communications Solution

Office with unified communications

In this new era of remote work, communication and collaboration tools have become a vital part of a business’s tech stack. These tools enable employees all over the globe to meet, collaborate and easily share information among each other. Unified Communications providers continue to update and upgrade their solutions’ features and functions. If you’re using […]

VoIP Systems for Small Business: The Features We Love for Excel Technologies

Two women using VoIP systems for small business

The pandemic left the world changed forever. While many have returned to their pre-pandemic lives as they were, for most, things have been forever changed, small businesses included. After realizing how comfortable and even more productive it is, employees now prefer work-from-home or hybrid work modalities-from-business, this means quick adaptation to the new normal is […]

Cloud Communications: Why They’re Perfect for Businesses

business woman using cloud communications

When you’re googling “business voice solutions,” you’ve probably gotten many results that mention cloud communications. And why shouldn’t you? Cloud communications have only grown in popularity over the years, with experts predicting an 11% increase this year alone. But as it’s grown, the cloud communications industry has gotten more and more muddled. Hundreds of providers […]

Are Hosted Phone Systems Reliable?

Man working with his hosted phone system

Business owners have enough on their plate as it is, the last thing they need to worry about is the  reliability, whether it’s reliability from vendors, employees, or most important, their business communication systems. A phone system is the lifeblood of their business. It allows customer support to communicate with customers and sales to manage […]

What to Expect from a Great Cloud Phone System

Businessman with cloud phone system

Finding the perfect cloud phone system can be difficult. Especially after the remote work boom. Everywhere you look there’s a new provider selling the “latest and greatest” cloud phone solution. But you’re often left wondering: what does a great cloud phone system actually look like? We’re here to answer that question! While your preferences may […]

5 Tips to Help Your Call Center Excel

Customer service at call center excel

All businesses should have a designated customer service team and call center – whether it’s staffed with three people or three hundred people. But it’s not enough just to have them, you’ve got to make the most of them. Which is why we’re going to share some tips and tricks to help your current call […]

SIP Business Lines: What They Are & What They Do

woman using SIP business line

If your business utilizes a VoIP phone system, chances are you’ve heard the term “SIP” mentioned by your communications provider or IT team. Maybe they’ve even talked about “SIP business line.” But what is SIP?  Why are SIP business lines important? And what makes them different from SIP trunks? If you’re interested in the answers […]